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39b Churchill Way BB9 6RT 01282 608525 Ainsworth Wholesale

returns policy

Returning Goods

We want you to be satisfied with the products you buy from Citrus Office Group. If you are not happy with the goods you have purchased for any reason, please email to notify us of their return within seven days of receipt. Our Customer Services team will take you through our returns procedure. When returning goods to us, they must be returned in the condition in which they left our warehouse i.e. all packaging intact and suitable for resale to another customer. Citrus Office Group reserve the right to refuse returned goods if they are deemed not to be in a suitable condition.  Upon receipt of the goods we will arrange a credit or exchange. The risk of damage to any goods you return to us will remain with you until the products have been delivered to our premises and accepted by us at those premises. The costs of returning goods ordered but found to be not suitable are significant and as such if our vans are requested to call and collect said goods a handling charge will be levied which will be 5% of the value of the invoiced value for goods returned within 7 Days, increasing to 10% of the invoiced value for goods returned between 8 and 15 days from original delivery. Goods returned beyond 15 days from original receipt will incur a 25% handling charge. All these charges will be reflected in the credits issued against original invoices issued. If, however, within the first 7 days of receipt, goods are returned to Citrus Office Group at the sole cost of the customer, a full 100% credit will be issued.


We cannot accept any responsibility and will not be liable for any damage to the products caused by you. Without prejudice to your statutory rights, the information and materials contained in this site and in any of our publications (including without limitation text, graphics and links) are provided on an "as is" basis with no warranty and in particular, we do not represent or warrant that the information accessible via this site or publications is accurate, complete or current or that the use of this site will be uninterrupted or error free. Price and availability information is subject to change without notice. Products purchased from Citrus Office Group either through our publications or on our website are warranted in accordance with the law, and nothing in these terms and conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such products. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly to you. Any previously owned (Used) Products such as Office Furniture etc will usually be warranted for a period of One Calendar Month. We accept liability for personal injury or death where and to the extent that they result from our negligence or the negligence of our servants and agents, without limits. We accept liability for damage to property where and to the extent that it arises from our negligence or from the negligence of our servants and agents up to a limit, in relation to any one event or series of events arising from a common cause [(i) where the event is or relates to the purchase of any products, twenty times the price paid for that product; or (ii) in any other case £2,000]. Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are excluded by these terms and conditions to the maximum extent permitted by law. We accept no liability for any indirect or consequential loss, however it may arise and even if we have previously been advised of the possibility of such loss.

Privacy and Data Collection

Any personal information supplied by you to us in connection with an order will be treated in confidence. We reserve the right to disclose your personal data to the police or any other regulatory authority should this be required or in the event of a complaint arising from your breach of these terms and conditions. We reserve the right to transfer your personal data for internal business purposes to locations outside the European Economic Area, some of which do not have data protection laws. We shall exercise extreme care in protecting your personal data, and will use our best endeavours to prevent any unauthorised or unlawful use or any accidental loss or destruction of such data. However, we cannot accept any responsibility and shall not be liable for any unauthorised or unlawful use or any accidental loss or destruction of your personal data arising from circumstances outside our control. You have the right to ask for a copy of your personal data held by us, and have the right to have it corrected if necessary. A small fee may be charged if we provide you with copies.


All notices served under these terms and conditions shall be in writing and shall be sent to the address set out in our despatch note, or to any later address in the United Kingdom notified for that purpose, and all notices sent by first class letter post or by fax transmission or by email shall be deemed to have been served immediately if they were sent by fax or email or on the second working day after posting have served by first class post. Any failure by us to enforce any of these terms and conditions shall not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. These terms and conditions shall be governed by and construed in accordance with the laws of England and are subject to the non-exclusive jurisdiction of the English Courts.